Registered users

What do I get when I buy the program?

How do I receive the program?

Can I install AFT on several computers?

What if I lose my installation file?

I bought the software, but haven't received anything

1. Wrong email address Occasionally people mistype their email address in the order form. If you think this happened to you, write us and we'll fix it and resend the email to the right address.
2. Undeliverable email It may happen that although your email address is correct, your mail server rejected our email. For example, some AOL accounts are configured to reject any email coming from non-AOL addresses. In other cases, some mail servers apply sweeping filters against junk email but these filters sometimes cause loss of genuine email. Make sure your account has no problems receiving email, then inform us and we'll send it again.
3. The email is still on the way. Although in most cases email is delivered within a few seconds, in some rare cases it may take some minutes or even hours. So, wait a little. If the email still doesn't come, there may be some other problem, so write us and we'll fix it.

1. Incomplete download. It may have happened that your download was interrupted before you received the whole file. In this case delete the installation file and download it again. (If you suspect an incomplete download, compare the size of the file your downloaded with the file size displayed in the download page)
2. Changed file name. Perhaps you or the browser changed the original installation file name. In this case, if the download was otherwise normal, simply rename the file as displayed in the download page.
3. Network installation. You cannot download the file on one machine and install it on another through a network connection. Copy the installation file to the local hard drive and install it from there.

The installer asks for Disk 2 when I try to install.

I don't hear any sounds

1. Speakers/headphones cables, volumes and connections. Make sure they are OK. Try playing some other sound file on your computer to verify.
2. MIDI device engaged. Only one program at a time can use MIDI. If there's another program running which uses MIDI, then AFT can't produce sounds. Programs like WinAmp, Media Player, etc. may be holding the MIDI device, so try closing those other programs and try again.
3. Volume/mute settings. Open the Windows mixer (or other mixers you may have installed) and make sure that the "playback" volumes sliders of MIDI, FM Synth, WAVE, and Master Volume are open enough. Make also sure these devices are not muted. AFT itself has a volume slider, so check that it is also open enough.
4. Windows MIDI settings. We noticed that while Windows 95/98/ME/XP automatically install MIDI correctly, Windows NT often requires that you enable MIDI yourself. If necessary, check the "Multimedia" component in the Windows's Control Panel.
5. Sound card settings. Make sure your sound card is installed properly. Try playing some other sound file on your computer to verify.

Is there a Mac version?